This page explains how to permanently delete your Modiva account and all data associated with it. You can do it from the app or, without installing the app, with the form on this page. Both run the same deletion and it can't be undone.
1. Delete from the app
- Open the Modiva app and sign in.
- Go to the Profile tab in the bottom menu.
- Scroll to the bottom and tap "Delete My Account".
- Enter your password to confirm and tap "Permanently Delete My Account".
- Confirm the warning. Your account and data are deleted within seconds and you are signed out.
Tip: If you want a copy of your data first, use Profile > Download Your Data in the app.
2. Delete without the app (from this page)
If you no longer have the app installed, you can delete your account below with its email address and password. Your details are sent only to the Modiva server, only to perform the deletion.
If you don't remember your password, reset it with "Forgot Password" in the app, or write to us from Profile > Contact / Support in the app.
3. Data that is deleted
- Your account details: email, username, name, city and your hashed password
- Your wardrobe: all items and their photo files on our server
- Your outfit history, outfit notes (Outfit Memory, "Why I picked this"), Discover posts and the likes/comments they received
- Your style profile, style personality and style aura
- Your Modiva Stylist chat history
- Your friendships and friend requests
- Likes and comments you left on other people's outfits
- Your Fashion Week entries, photos and likes; your Fashion Alarm votes
- Your AI challenges, Style Passport stamps, and "You or AI?" games and guesses
- Your push notification registration and password reset links
4. Data that is kept, and for how long
- Database backups: The system takes one automatic backup per day and keeps only the last 14. Your deleted data may remain in these backups for up to about 14 days; as old backups are deleted automatically, these copies disappear completely. Backups are used only for disaster recovery. Photo files are not part of the backups and are deleted immediately.
- Security logs: Server request logs kept to prevent abuse contain no account content, have the last part of the IP address masked, and are deleted after the hosting provider's limited retention period.
- Legal obligations: If the law requires any data to be kept, it is kept only for the required period.
- Third-party services: Content previously sent to NVIDIA's AI service for Modiva Stylist and image tagging is not stored there by Modiva; it is subject to that service's own policies.
5. Questions and requests
For any question about deletion, contact us from Profile > Contact / Support in the app. For our full privacy policy: Privacy Policy